1. Basic provisions
1.1. Wine apartments, operated by AD s.r.o., is an accommodation facility – apartment house, which provides accommodation and additional services.
1.2. The apartment house provides accommodation only to a registered guest – upon presentation of a valid ID card, passport or other proof of identity or upon completion of the required information in the online check-in form for online reservations.
2. Reservations and accommodation
2.1. The apartment house is obliged to respond in time to every order for accommodation services. Orders for accommodation services are accepted by the apartment house mainly through the online reservation system or on the basis of a written order. Orders that have been confirmed by the accommodation facility and have not been canceled by the customer in time are mutually binding.
2.2. Based on the booked accommodation, the accommodation facility is obliged to accommodate the guest from 3 pm at the earliest.
2.3. The guest who requests accommodation before the time 3 pm, pays accommodation for the previous night or early boarding fee according to the current price list.
2.4. In exceptional cases, the apartment house may offer accommodation other than agreed, as long as it does not differ significantly from the confirmed order.
2.5. The use of accommodation in the apartment house is allowed only to persons who are not affected by infectious diseases.
2.6. Before the guest arrives, the apartment house will send the guest all the necessary information for accommodation, access codes to the parking, the apartment number, access codes to the apartment and the time to leave the room on the last day of stay. The entrance system to the apartments is keyless, which brings comfortable, fast and safe contactless accommodation.
2.7. The apartment house is entitled to demand from the guest who does not have a prepaid price to pay the amount due on arrival.
2.8. Guests usually pay the bill online before or on arrival. Guests pay an invoice bill only by prior arrangement.
2.9. For accommodation and other services, the guest is obliged to pay prices in accordance with the valid price list, which is available online.
2.10. A deposit of EUR 100 may be required from guests for any damages or consumption from the bar. The deposit may be deducted from the guest’s credit card. The amount will be refunded within approximately 7 days of leaving the accommodation. The deposit will be refunded to the credit card in full after checking the condition of the accommodation and the state of consumption.
2.11. The guest uses the room at the time agreed with the property. In order to ensure the comfort of the guest, the guest agrees to the cleaning and maintenance of the premises allocated to him for the performance of their duties by the maid and maintenance worker, or the operator; does not apply if the door is marked “DO NOT DISTURB”.
2.12. If the guest requests an extension of stay, the apartment house may have a different option than the original room where the guest was accommodated.
2.13. If the check-out time has not been agreed in advance, the guest is obliged to leave the room no later than 10 am on the last day of the stay. If they do not do so within the set deadlines, the apartment house may charge for the next day’s stay. Please contact the manager or check the website for late departure fees.
2.14. The apartment house is responsible for the personal things that clients have in the house as well as for damage to stored items only if the employee of the apartment house took it for safekeeping against confirmation.
2.15. The guest accepts visits to the following facility only with the consent of the operator for the organization of an agreed meeting, wine tasting or other agreed events.
2.16. These accommodation rules are binding for all visits to the rooms. The guest who reserves the accommodation and is accommodated is responsible for its observance by the persons visiting the guest.
2.17. The guest does not move the equipment of the apartment house without the consent of the responsible employee, does not make modifications or any interventions in the electrical network or other technological installation.
2.18. The guest does not use any electrical appliances in the room, except for those intended for personal hygiene (shavers or massage machines, hair dryers, etc.)
2.19. Before leaving the room, the guest closes the water taps, turns off the light and electrical appliances, and closes the door.
2.20. For safety reasons, the guest does not leave children under the age of 10 alone in the room or in other areas of the apartment house / without adult supervision.
2.21. In the time from 22:00 – 06:00 is a night rest. The guest must not be loud in the rooms, corridors, parking lot, sing, listen aloud to a television or radio program, he is obliged to observe night rest.
2.22. In case of violation of this regulation, after repeated notification of the responsible staff of the apartment house or the police, the operator is entitled to cancel the booked accommodation the next morning without compensation for the paid deposit for accommodation.
2.23. If the guest has in any way devalued or damaged the equipment of the apartment house, the guest is obliged to report it to the operator, at the latest at the time of his departure. It is up to the apartment house operator how to deal with the compensation from the responsible guest. The guest is responsible for all damages caused to the property of the apartment house according to the valid legal regulations.
2.24. Pets are not allowed in the apartment house.
2.25. In the accommodation facility, a fire regulations, an evacuation plan and an indication of the evacuation direction are posted in a visible and accessible place accessible to the guests. Guests are required to follow these instructions during their stay.
2.26. Complaints from guests and possible suggestions for improving the operation of the apartment house are accepted by the house operator.
2.27. The client is obliged to comply with the provisions of these accommodation regulations from the moment he rented the room. In the event of a serious breach of them, the operator has the right to withdraw from the contract for the provision of accommodation services before the expiry of the agreed period.
2.28. The apartment house mainly offers parking. The car park operator is not responsible for damage, destruction or theft of things and parked vehicles in the car park. Parked vehicles are not guarded and the operator is not responsible for damage, destruction or loss during parking. It is forbidden to leave valuables in visible places in parked vehicles in the parking place. Everyone has the obligation to park the vehicle, always properly close and lock the vehicle and secure against unintentional start-up and park only in one parking place.
2.29. If the reservation is canceled in advance, the reservation is subject to a minimum agreed cancellation policy. In case the client does not make another reservation, the hotel is entitled to charge a cancellation fee for 1 night, unless otherwise agreed.
2.30. The client agrees that the apartment house in accordance with Act no. 52/1998 Coll. on the protection of personal data processed by his data. The provided personal data of the client can be processed in terms of services with the provision of accommodation and other services and for foreigners also for the needs of the foreign police. The apartment house undertakes at least such measures that during the processing of the client’s personal data it is not possible to guarantee the misuse of his personal data.
2.31. The apartment house may also withdraw from the contract before the end of the agreed period, such as by prior notice to the client during the stay, which violates good manners or if violates the obligations arising from the regular rules.
2.32. In the event that Wine Apartment customers have been provided with services of a lower quality or to a lower extent than previously agreed or as usual, the customer has the right to make a complaint, which he makes without undue delay.
3. Information on the handling of personal data
3.1. AD s.r.o. processes personal data in accordance with Act 18/2018 Coll. on the Protection of Personal Data and on the Amendment of Certain Laws and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Regulation on the Protection of Personal Data (hereinafter referred to as “GDPR”). We have taken the appropriate technical, organizational and personnel measures in accordance with EU regulations and the relevant legal regulations of the Slovak Republic.
3.2. For the purpose of registration of the accommodated person, the following personal data are processed: name, surname, residence, date of birth, identity card number, obtained from the guest’s identity card or from the completed online form provided before the accommodation itself.
3.3. Personal data will be provided or made available to third parties only on the basis of legal regulations. In the first place, personal data are processed by authorized persons of AD. All persons who have access to personal data are bound by confidentiality and this obligation continues even after the end of their cooperation with AD. If necessary, we may use personal data for the processing of personal data by third parties who process personal data on our behalf. We have taken all steps to ensure that any such entity maintains the confidentiality of personal information and uses it only for the purpose we have designated.
3.4. Personal data will be processed for a period of 6 years from the last visit to the hotel.
3.5. If the guest believes that his / her personal data has been processed unauthorisedly, he / she may file a complaint with the supervisory body, which is the Office for Personal Data Protection (www.uoou.sk) for the territory of the Slovak Republic.
Accommodation rules are valid from 20.07.2021